At Horeb Limited, we are committed to providing quality business consultancy services and digital resources to our clients. To ensure clarity and protect both parties, the following refund policy applies:
- Consultations and 1:1 Services:
- All bookings for consultations and one-to-one services are non-refundable once confirmed.
- If you are unable to attend your session, you may request to reschedule once, provided you give at least 24 hours notice.
- Missed appointments or cancellations within 24 hours of the scheduled time are considered non-refundable and non-transferable.
- Mentorship Programmes and Group Coaching:
- Deposits made for group programmes, mentorships, or cohort-based services are non-refundable.
- If you have paid in full, you may be eligible for a partial refund within 7 days of purchase, provided:
- You have not accessed any course materials, attended any sessions, or received personalised feedback.
- Once a programme has commenced, no refunds will be issued.
- Webinars and Online Events:
- All payments for webinars, masterclasses, and live online events are non-refundable and non-transferable, even if you do not attend.
- Digital Products (Downloads, Templates, Toolkits):
- Due to the nature of digital products, all sales are final and non-refundable.
- By purchasing, you agree that your access to the product begins immediately, and you waive your right to a refund under the Consumer Contracts Regulations.
- Payment Disputes:
- If you believe a payment has been made in error, please contact us at tvqqpsu$ipsfcmjnjufe#dp#vl within 7 days of the transaction.